Privacy Policy

1. Introduction

MyPetPrint respects your privacy and is committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights regarding that data.

By using our website, you consent to the collection and use of your information as described in this policy.

2. Data Controller

The data controller responsible for your personal data is the company operating MyPetPrint, registered in Romania.

For any privacy-related inquiries, you can contact us at contact@mypetprint.eu.

3. Personal Data We Collect

We collect the following categories of personal data: (a) your pet's photograph, (b) your email address, (c) your phone number, (d) your shipping address, (e) payment information (processed securely by Stripe — we do not store card details), and (f) your IP address and browser information for security purposes.

We also collect information about your order history and any communications you have with us.

4. How We Use Your Data

We use your personal data to: create and deliver your custom portrait, process your payment, communicate with you about your order, prevent fraud and abuse, and improve our services.

We may use your email to send order confirmations and shipping updates. We do not send marketing emails unless you explicitly opt in.

5. Legal Basis for Processing

We process your data on the following legal bases: (a) performance of a contract (to fulfill your order), (b) legitimate interests (fraud prevention, service improvement), (c) legal obligations (tax and accounting requirements), and (d) consent (for any marketing communications).

You may withdraw consent at any time by contacting us.

6. Data Sharing and Third Parties

We share your data only with trusted third parties necessary to fulfill your order: Stripe (payment processing), shipping carriers (delivery), and cloud storage providers (image hosting).

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

All third-party providers are contractually bound to process your data only for the specified purposes and in compliance with GDPR.

7. Data Retention

We retain your order and contact information for 3 years to comply with Romanian tax and accounting laws.

Your pet's photograph and the generated portrait may be retained for quality assurance and service improvement unless you request deletion. You can request deletion at any time by emailing contact@mypetprint.eu.

8. Your Rights

Under GDPR, you have the right to: access your personal data, request corrections, request deletion, restrict processing, data portability, and object to processing based on legitimate interests.

To exercise any of these rights, please contact us at contact@mypetprint.eu. We will respond within 30 days.

9. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@mypetprint.eu.

You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) at www.dataprotection.ro.